Privacy Policy

This Privacy Policy explains how Mandalier (“we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit, use our services, make a purchase on mandalier.com (the “Site”), or otherwise interact with us regarding the Site (collectively, the “Services”). By using the Services, you consent to this Privacy Policy.

Changes to This Privacy Policy

We may periodically update this Privacy Policy to reflect changes to our practices or for other legal, operational, or regulatory reasons. The revised Privacy Policy will be posted on the Site, and the “Last updated” date will be modified accordingly. Continued use of the Site following these changes constitutes acceptance of the revised policy.

How We Collect and Use Your Personal Information

To provide and improve the Services, we collect personal information from you in a variety of ways. The information collected and used may vary depending on your interaction with us. We primarily use this information to communicate with you, fulfill orders, personalize your experience, and meet legal obligations.

What Personal Information We Collect

Personal Information refers to information that identifies, describes, relates to, or could be associated with you.

Information We Collect Directly from You

  • Contact Information: Your name, address, phone number, and email, used for order confirmation, updates, and support.
  • Order Information: Details like your name, billing address, shipping address, payment confirmation, and email address necessary to process your purchase and manage your orders.
  • Account Information: Your username, password, and security information if you create an account for faster checkout and order history.
  • Customer Support Information: Any information you share with us during customer support interactions (e.g., messages or inquiries).

Information We Collect about Your Usage

We may automatically gather certain Usage Data, such as your IP address, device information, browser type, and how you interact with our Site. This information is collected using cookies, pixels, and other similar technologies to help us understand how you navigate our Site, tailor your experience, and optimize our Services.

Information We Obtain from Third Parties

In some cases, we may receive information from third-party vendors and service providers:

  • Payment Processors: To process your payments and fulfill orders, we may work with third-party providers who handle your payment information (e.g., card details, billing addresses).
  • Marketing Partners: For advertising purposes, third-party partners may collect data when you interact with our emails or ads, using cookies, pixels, or other tracking technologies.

All information obtained from third parties will be handled as described in this Privacy Policy.

How We Use Your Personal Information

  • Providing Products and Services: We use your personal information to process payments, fulfill orders, send notifications related to purchases, and facilitate returns or exchanges.
  • Marketing and Advertising: We may use your information to send promotional communications, show tailored ads, or customize the content on the Site.
  • Security and Fraud Prevention: We employ data to identify, investigate, and prevent fraudulent or malicious activity.
  • Customer Support and Service Improvement: Your data helps us provide responsive customer support and enhance our Services.

Cookies

Our Site uses Cookies to improve your shopping experience, understand your preferences, and enhance security. For more information on the specific Cookies used by our Site and partners like Shopify, please visit Shopify’s Cookies Policy.

You may disable cookies in your browser settings; however, this may affect certain features and functionality of our Site.

How We Disclose Personal Information

We disclose personal information only as needed to fulfill orders, provide our Services, and for other legal purposes.

  • With Vendors: We share information with service providers (e.g., Shopify, payment processors, IT services, and customer support) to help deliver the Services.
  • With Marketing Partners: To deliver targeted advertising and improve marketing.
  • For Legal Reasons: We may disclose information if required by law or in response to a legal request.

Children’s Data

Our Services are not intended for children, and we do not knowingly collect personal information from minors. If you believe a child has provided us with their data, please contact us at info@mandalier.com to request its deletion.

Security and Retention of Your Information

We use industry-standard security practices to protect your data. However, no method of transmission or storage is completely secure. We retain personal information as long as necessary for the purposes described, including legal, accounting, or reporting requirements.

Your Rights

Depending on your location, you may have rights regarding your personal information:

  • Access: Request a copy of the personal data we hold about you.
  • Correction: Update or correct inaccurate information.
  • Deletion: Request that we delete your data in certain circumstances.
  • Opt-Out: Manage marketing communications preferences via an “unsubscribe” option in our emails.

You can exercise these rights by contacting us at info@mandalier.com. We will respond as required by applicable law and may require proof of identity to process your request.

International Users

If you are located outside of the U.S., please note that your data may be transferred and processed in the U.S. or other countries. We take steps to comply with international data transfer standards (e.g., Standard Contractual Clauses) when required.

Contact Us

If you have any questions or concerns about this Privacy Policy, or wish to exercise any of your rights, please reach out to us at:

Mandalier Support Team
Email: info@mandalier.com