Shipping policy

Shipping Policy – Mandalier

At Mandalier, we aim to offer a smooth, reliable, and transparent delivery experience for all our customers. Please review our updated Shipping Policy below.

1. Shipping Destinations

We currently ship to:

  • Malta & Gozo

  • EU (European Union)

  • USA

  • Oceania

  • Worldwide

If your location is not listed at checkout, kindly contact us at info@mandalier.com, and we will do our best to assist you.

2. Shipping Options & Costs

  • Shipping to Malta 🇲🇹

    All Malta orders follow our batch-processing system to ensure smooth, organised delivery:

    🕒 Order Processing
    Orders are processed in batches every Monday and Thursday at 6 PM.
    Orders placed before these times are included in that day’s batch.

    🚚 Express Production & Transit (EU → Malta)
    Once your batch is submitted, your items are printed and shipped express to Malta.
    This usually takes around 3 working days.

    📦 Local Delivery (MaltaPost)
    When your order arrives in Malta, it is handed to MaltaPost Registered Mail, which normally takes 1–3 working days.

    ⏳ Total Delivery Time
    Please allow up to 7 working days in total for your order to arrive.

    💶 Delivery Cost
    Delivery within Malta is €4.50
    (includes postage + handling + protective packaging)

    📬 Tracking
    Tracking becomes available once your parcel is handed to MaltaPost.

International Shipping

Shipping rates are calculated at checkout based on your location and selected method.

Estimated delivery times:

EU

  • Economy: 3–10 business days

  • Express: 3–10 business days

  • DHL Express: 1–3 business days

Oceania

  • Economy: 8–16 business days

  • Express: 8–16 business days

  • DHL Express: 3–4 business days

USA

  • Economy: 8–14 business days

  • Express: 8–14 business days

  • DHL Express: 2–3 business days

Worldwide

  • Economy: 8–14 business days

  • Express: 8–14 business days

  • DHL Express: 2–5 business days

Delivery times are estimates provided by the carriers and are not guaranteed.

3. Processing Time

Orders are typically processed within 1–3 business days.
During busy periods (holidays, promotions), processing may take slightly longer.

Processing time is separate from shipping time.

4. Order Tracking

Once your order ships, you will receive an email with your tracking number.
If tracking details are not received within three business days, please get in touch with us at info@mandalier.com.

5. Delivery Delays

Delays may occur due to customs, weather conditions, or carrier issues.
Mandalier cannot be held responsible for delays outside our control.

6. Customs & Duties

International orders may be subject to customs fees, import duties, or taxes.
These charges are the customer's responsibility and are not included in our shipping rates.

7. Lost or Stolen Packages

Once a package is marked as "Delivered," Mandalier is not liable for loss or theft.
Please get in touch with the carrier for assistance.
For further help, email us and we’ll guide you through the following steps.

8. Address Changes

If you need to update your shipping address, please contact us immediately.
We can only make changes before your order has been processed.

9. Contact Us

For questions regarding shipping or your order, reach out to us at:
info@mandalier.com

Thank you for supporting Mandalier.
We’re committed to delivering quality you can trust — right to your doorstep.