Shipping Policy

Last Updated: November 14, 2024

At Mandalier, we strive to provide a seamless and reliable shopping experience. This Shipping Policy explains the terms and conditions regarding the delivery of your order from our online store, www.mandalier.com.

1. Shipping Destinations

We currently ship to the following regions:

  • EU (European Union)
  • Oceania
  • USA
  • Worldwide

If your location is not listed, please contact us at info@mandalier.com to check if we can accommodate your request.

2. Shipping Options and Costs

Shipping costs are calculated at checkout based on your location, the selected shipping method, and your order's size and weight. We offer the following shipping options:

EU:

  • Economy Delivery: 3-10 business days via Global Mail
  • Express Delivery: 3-10 business days via DPD
  • DHL Express: 1-3 business days via DHL Express

Oceania:

  • Economy Delivery: 8-16 business days via Global Mail
  • Express Delivery: 8-16 business days via DPD
  • DHL Express: 3-4 business days via DHL Express

USA:

  • Economy Delivery: 8-14 business days via Global Mail
  • Express Delivery: 8-14 business days via DPD
  • DHL Express: 2-3 business days via DHL Express

Worldwide:

  • Economy Delivery: 8-14 business days via Global Mail
  • Express Delivery: 8-14 business days via DPD
  • DHL Express: 2-5 business days via DHL Express

Shipping costs and times may vary depending on the carrier and destination. All delivery times are estimates and not guaranteed.

3. Processing Time

Orders are typically processed within [1-3] business days. Processing times may be slightly longer during peak periods (e.g., holidays or promotional sales). Please allow extra time for your order to be prepared and shipped during these times.

Note: Processing times are separate from shipping times.

4. Order Tracking

Once your order has shipped, you will receive an email confirmation with tracking information. You can use this information to monitor the progress of your order. If you have not received tracking information within [3] business days of placing your order, please contact us at info@mandalier.com.

5. Delivery Delays

While we aim to deliver within the estimated timeframe, occasional delays may occur due to factors beyond our control (e.g., customs processing, carrier delays, or adverse weather conditions). Mandalier is not liable for delivery delays caused by carriers or any other issues beyond our direct control.

6. Shipping to Multiple Addresses

We currently do not support shipping to multiple addresses per order. Please place separate orders for each address if you want items delivered to various locations.

7. Customs, Duties, and Taxes

For orders outside of [Malta/your home country], international shipments may be subject to import taxes, customs duties, and fees levied by the destination country. These charges are the customer's responsibility and are not included in the shipping costs. Please check with your local customs office for more information regarding import duties and taxes.

8. Lost or Stolen Packages

Mandalier is not responsible for lost or stolen packages. If tracking shows that your package has been delivered but you have not received it, please contact the carrier directly to investigate. For further assistance, you may also contact us at info@mandalier.com.

9. Address Changes

If you need to change your shipping address after placing an order, please contact us immediately at info@mandalier.com. We will do our best to accommodate changes before the order is shipped, but we cannot guarantee that changes will be possible once processing has begun.

10. PLEASE NOTE:

If you have ordered multiple items containing Camera Protectors or Universal Phone Cord, these items will ship separately from the rest of your order.

11. Contact Us

For any questions regarding this Shipping Policy or your order, please reach out to our support team:

Email: info@mandalier.com

Thank you for shopping with Mandalier!